21+ Only. gb993 is strictly for adults aged 21 and above. Please gamble responsibly.
Safe & Responsible Play

gb993 Responsible Gaming — Play Smart, Stay in Control

At gb993, we believe gambling should always be an enjoyable form of entertainment — never a source of stress or financial harm. Our responsible gaming framework gives every Bangladesh player the tools, information, and support they need to stay in control of their play at all times.

21+ Players Only
Deposit Limit Controls
Self-Exclusion Available
24/7 Support Access

Our Commitment to Responsible Gaming

gb993 operates as Bangladesh's trusted online casino and sports betting platform, and with that position comes a clear responsibility — to protect the wellbeing of every player who chooses to join us. Responsible gaming is not a checkbox for gb993; it is a core operating principle that shapes how we design the Platform, how we train our support team, and how we respond when a player shows signs of difficulty.

Gambling, in its proper context, is a recreational activity. Placing a bet on a Bangladesh Tigers cricket match, spinning a Pragmatic Play slot, or joining an Evolution Gaming live dealer table should be a fun and considered choice — not a compulsive one. gb993 is firmly committed to ensuring that every player who uses our platform does so within their personal means and with full awareness of the risks involved.

This page sets out in plain English the tools, policies, and support pathways that gb993 has put in place for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh. We urge all players to read this page carefully, to make use of the available tools proactively, and to reach out to our support team without hesitation if they ever feel their gambling is becoming a concern.

Important reminder: Gambling is not a way to make money. The house edge means that, over time, most players will lose more than they win. Never gamble with money you cannot afford to lose. Never chase losses. Never borrow money to fund gambling. If gambling starts to feel like an obligation rather than entertainment, please use the tools on this page or contact gb993 support immediately.

Responsible Gaming Tools Available to All gb993 Players

Every gb993 player has free, immediate access to the following protective tools — no fees, no waiting, no judgement.

Deposit Limits

Set a personal cap on how much you can deposit into your gb993 account within a given timeframe — daily, weekly, or monthly. Once a deposit limit is set, it takes effect immediately and cannot be raised for a minimum of 24 hours. Lowering your limit, however, takes effect right away. This tool helps you pre-commit to a budget before you start playing, rather than trying to exercise willpower in the heat of a session.

Session Time Limits

Set a maximum duration for each playing session on gb993. When your chosen time limit is reached, the Platform will alert you and, if you have opted for a hard limit, log you out automatically. Time can pass quickly during an engaging session — this tool ensures you always stay aware of how long you have been playing, helping you maintain a healthy balance between gaming and other activities in your daily life.

Time-Out Period

Need a short break from gb993 without permanently closing your account? A time-out allows you to suspend your account for a defined period — from 24 hours up to several weeks. During a time-out, you cannot log in, deposit, or place any bets. Your account remains intact and reactivates automatically at the end of the period. This tool is ideal if you feel you need a brief pause to reassess your gambling habits.

Self-Exclusion

Self-exclusion is the most serious protective measure gb993 offers. If you feel that gambling is causing real harm to your life, finances, or relationships, you can request a self-exclusion of six months, one year, or longer. During self-exclusion, your gb993 account is fully closed and you are blocked from re-registering. gb993 will also suppress all marketing communications to your contact details for the duration of the exclusion period.

Reality Checks

gb993 can send you periodic in-session reality check notifications that display how long you have been playing and your net session result (total wagered vs. total returned) at regular intervals of your choosing. These prompts encourage you to pause, reflect, and make a conscious decision about whether to continue. Reality checks are a simple but effective way to maintain awareness during longer gaming sessions.

24/7 Support Access

gb993's support team is available around the clock, every day of the year. If you feel your gambling is becoming a problem, or if you want help activating any of the tools on this page, contact our team immediately. Our support staff are trained to handle responsible gaming requests with complete discretion, professionalism, and zero judgement. You do not need to be in crisis to reach out — early conversations are always better than late ones.

How to Activate Responsible Gaming Tools

Requesting any of the tools above takes only minutes. Follow these steps:

1

Log In to Your gb993 Account

Visit gb993.io and log in using your registered mobile number or username and password. All responsible gaming tools are accessible directly through your player account dashboard.

2

Navigate to Account Settings

Once logged in, go to your account settings or profile section. Look for the "Responsible Gaming" or "Player Protection" subsection within the settings menu.

3

Select Your Preferred Tool

Choose from deposit limits, session time limits, time-out, reality check frequency, or self-exclusion. Each tool has a clear description and configuration options to match your needs.

4

Confirm Your Settings

Review the details of your selected tool — the limit amount, duration, or exclusion period — and confirm your choice. Protective measures (limit reductions, time-outs, self-exclusions) take effect immediately upon confirmation.

5

Contact Support If You Need Help

If you cannot locate the settings in your account, or if you want our team to apply a tool on your behalf immediately, contact gb993 support via the email address at the bottom of this page. Our team will action your request without delay.

Please note: Requests to increase a deposit limit or lift a time-out before its expiry are subject to a mandatory 24-hour cooling-off period. Self-exclusion cannot be reversed during the minimum exclusion period. These delays are intentional protective features — not administrative hurdles.

gb993 Strict 21+ Age Policy

gb993 operates a strict minimum age policy. No person under the age of 21 is permitted to register an account, make a deposit, or place any wager on the gb993 Platform. This policy applies to all players in Bangladesh regardless of location — whether in Dhaka, Chittagong, Cox's Bazar, Sylhet, or anywhere else in the country.

At the point of registration, all new gb993 players are required to confirm that they are 21 years of age or older. Additionally, gb993 conducts identity verification (KYC) checks on all accounts, which include date-of-birth verification using official documents such as a National ID card or passport. Any account found to belong to a player under 21 will be suspended immediately, all balances held pending review, and the account closed in accordance with our Terms & Conditions.

gb993 strongly encourages parents and guardians in Bangladesh to use parental control software and internet content filtering tools to prevent minors from accessing online gambling websites. If you believe a minor is using or has accessed a gb993 account, contact our support team immediately at the address provided on this page.

Under 21 — Not Permitted
  • Creating a gb993 account
  • Making any deposit
  • Placing any bet or wager
  • Claiming any bonus or promotion
  • Accessing any casino game
Age Verification Steps
  • Self-declaration at registration
  • National ID / passport review
  • Date-of-birth cross-check
  • Random ongoing KYC audits
  • Withdrawal verification checks

Are You Gambling Responsibly? A Self-Assessment

Answer the following questions honestly. If you respond "Yes" to two or more, it may be time to speak with our support team or consider using one of the protective tools available on gb993.

Problem Gambling Self-Check

This is not a clinical diagnostic tool. It is a personal reflection guide to help you assess your own gambling habits.

Do you find yourself spending more money on gambling than you originally planned to?

Have you ever chased a loss — placed more bets to try to recover money you already lost?

Has gambling ever caused you to neglect work, study, family responsibilities, or social commitments?

Have you borrowed money, sold possessions, or used savings intended for essentials in order to gamble?

Do you feel irritable, anxious, or restless when you try to reduce your gambling or stop altogether?

Have you hidden your gambling activity from family members, friends, or colleagues?

Do you think about gambling frequently — replaying past bets or planning future sessions — even when you are not playing?

Has gambling ever caused significant financial stress, relationship problems, or emotional distress in your life?

If you answered "Yes" to any of the above: Please do not wait. Contact the gb993 support team now to discuss your options. You can request a deposit limit, time-out, or self-exclusion immediately — our team will action your request the same day. Recognising a problem early is the most effective step you can take.

Responsible Gaming — Common Questions

Answers to the questions our support team hears most often from Bangladesh players about responsible gaming at gb993.

Log in to your gb993 account, navigate to Account Settings, and select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in Bangladeshi Taka (৳). The limit takes effect immediately. If you need assistance, contact our support team at [email protected] and we will apply the limit for you without delay.

No. Once a self-exclusion is confirmed on gb993, it cannot be cancelled or shortened during the minimum exclusion period you selected (six months, one year, or longer). This is a deliberate protective feature. After the minimum period expires, you may contact gb993 support to discuss reinstatement, which is subject to a further cooling-off review. We strongly encourage players to consider self-exclusion carefully before activating it.

No. When a time-out or self-exclusion is active on your gb993 account, all marketing communications — including promotional emails, SMS bonus alerts, and platform notifications — are suppressed for the full duration of the protective period. If you receive any marketing communication from gb993 during an active time-out or self-exclusion, please contact support immediately so we can investigate and correct the issue.

Any withdrawable balance remaining in your gb993 account at the time of self-exclusion will be processed and returned to your registered bKash, Nagad, or bank account after standard verification checks are completed. You will not lose funds that were deposited legitimately. Bonus balances that have not met the applicable wagering requirements will be forfeited in accordance with the gb993 Terms & Conditions.

Yes. The minimum age to register and play on gb993 is 21 years. This applies to all players in Bangladesh without exception. gb993 conducts mandatory identity and age verification (KYC) checks on all accounts. Any account found to belong to a player under 21 will be suspended and closed immediately, and the matter handled in accordance with our Terms & Conditions and responsible gaming obligations.

You can reach gb993's responsible gaming support team at any time — 24 hours a day, 7 days a week — by emailing [email protected]. Include your registered username or mobile number in the message so our team can locate your account quickly. There is no waiting period for responsible gaming requests; our team prioritises these enquiries and will respond as quickly as possible.

Need Help Right Now?

If you feel your gambling is out of control, do not wait. Our support team is available 24/7, every day of the year. Reach out by email and we will respond promptly — your message will be treated with complete confidentiality and without judgement.

Please include your registered username or mobile number so we can locate your account quickly.

Play Responsibly — Enjoy gb993 on Your Own Terms

Responsible gaming tools are always available to you. When you are ready to play, explore our cricket betting markets, slots, and live casino — all designed for safe, enjoyable entertainment for players 21 and above.